Returns

We’re happy you’re a customer—so we’re sorry you have to come here. But since you are here, you should know that our goal is to make the return process as easy as possible.

Return Policy

If you’re dissatisfied for any reason and have your original invoice, we’ll provide a full refund for up to 90 days after purchase with the same method of payment that you used to purchase the item. 

Returns after 90 days or without an invoice may be eligible for merchandise credit. This decision will be based on how much you used the item and how long it's been since your purchase. The credit amount will be determined upon receipt of the return. 

Return Instructions

The item must be returned in good condition, in original packaging (whenever possible), and with all paperwork, parts and accessories to ensure full credit.

Please refer to the Return Instructions on the packing slip when returning your item (also shown here).

• Complete top half of the return form, including which products you are returning, the quantity of items returned and the reason codes (see below) for each return.
• Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, including the original packing slip and top portion of the return form. All items must be returned in good condition to ensure credit.
• Before sending your return shipment, please remove all extra labels from the outside of the package and affix the lower portion of the return form to the package.
• Send the return package to the following address (unless your packing slip directs otherwise*):
  Digital Li-Ning USA
  Returns Department (Customer PO#____________)
  12510 Micro Drive
  Mira Loma, California 91752

Return Reason Codes

Supplying return codes when you return an order helps us improve our customer service and product descriptions. If you have lost your return form, please use the codes below to help us learn from you.

• 1 – Did Not Like
• 2 – Arrived Damaged
• 3 – Quality
• 4 – Wrong Item
• 5 – Wrong Quantity
• 6 – Wrong Size
• 7 – Wrong Color
• 8 – Not as Pictured or Described
• 9 – Did Not Fit – Too Big
• 10 – Did Not Fit – Too Small
• 11 – Product Recall
• 12 – Other

In the event of return code 12 (Other) please provide a short description of the reason.

Please feel free to send any additional comments that describe your issue.

Processing

All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

• We recommend that you use UPS or Insured Parcel Post for your return.
• Keep the Return Tracking Number for your return package to monitor delivery status.
• You can expect a refund in the same form of payment originally used for the purchase within 21 days of receipt of the returned item. Depending on your bank or credit provider, this could take up to 30 days to appear on your statement.
• We will refund the return shipping cost if the return is a result of a manufacturing defect or shipping error.

Got questions about the return process or the status of a return? Contact Customer Service at 1-866-286-2858 or customerservice@dlnus.com. Call hours: 8am - 8pm CST Mon - Fri.

In a hurry? You can place a new order with your bank card and return the unwanted merchandise for credit.