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FREQUENTLY ASKED QUESTIONS
We want to make sure you’ve got everything you need to perform at your best—and that includes getting the right answers to all of your questions.
If you don’t see your question in the list below or if you’re looking for a more detailed answer, visit our Customer Service page, drop us a line at 1-866-286-2858 or email customerservice@dlnus.com. Call hours: 8am - 8pm CST Mon - Fri.
| ORDERING | OUR COMPANY | |
| RETURNS | SPONSORSHIP | |
| SHIPPING | PRIVACY | |
| ACCOUNTS | DISTRICT 798 |
ORDERING
How do I place my order online?
We’ll take you through the process step by step:
1. Once you’ve chosen an item to buy, click on “Add to Cart”, then keep shopping until you’re ready to check out.
2. Next, click “Shopping Cart”, then “View Cart” in the top menu to preview the items in your cart.
3. When you’ve reviewed the items you want to purchase, click “Check Out” and start filling out the required shipping, payment, and billing info.
4. Sit back, relax, and wait for your Li-Ning original to arrive in the mail.
How do I track my order?
We’re eager for you to get your stuff, too! Follow the status of your order through the emails we send you, or login at any point to check the status of your order in Your Account/Order History. Feel free to contact customer support by calling 1-866-286-2858 or email us at customerservice@dlnus.com. Call hours: 8am - 8pm CST Mon - Fri.
How is sales tax calculated?
Sales tax is calculated according to state and local guidelines. The tax amount is based on the shipping address and the rules for your tax jurisdiction. Keep in mind that the tax you see when you place your order is only an estimate. The final calculation of applicable taxes will be performed when the order ships and your credit card is charged.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- American Express
- Discover
We also accept debit card and prepaid cards from these providers.
Can I update or cancel my order after I’ve submitted it?
If you need to change or cancel the order, contact our Customer Support Team as soon as possible at 1-866-286-2858. Call hours: 8am - 8pm CST Mon - Fri. If your order hasn’t been processed yet, we'll see what we can do. If it has, please follow the return instructions included in your package when you receive it. Check out our Return Policy for additional information.
How will I know that my order was accepted?
A confirmation screen should pop up in your browser, then you’ll also get an email confirmation in your inbox. If you don’t receive confirmation or have any other questions, call us at 1-866-286-2858 or email customerservice@dlnus.com. Call hours: 8am - 8pm CST Mon - Fri.
How do I check my order status or track a shipment?
You placed your order, so where’s your stuff? If you have a user account, you can sign in and go to Your Account to check the status of your order by clicking on "Order History". Then click on "View" to see the order details. If we’ve shipped your order, you’ll get an email that includes the delivery tracking number. You can also call 1-866-286-2858 to inquire about the status of your order or get your tracking number. Call hours: 8am - 8pm CST Mon - Fri.
How do I place a bulk order?
Glad you’re a fan of our products! You can purchase up to 10 of a given product though Li-Ning.com. If you’re a super-fan who would like to purchase more than 10 of a given product, call us at 1-866-286-2858 and a Li-Ning team member will help you place your order and go over potential volume discounts. Call hours: 8am - 8pm CST Mon - Fri.
Why was my order cancelled?
When you place an order, we take certain steps to verify and authorize all your info. On rare occasions that authorization might fail or get delayed. The other possibility is that unexpected changes to our inventory happened during your order process. Either way, we’ll send you an email notifying you of cancellations or updates that will affect your order as soon as they occur. Call us at 1-866-286-2858, or email customerservice@dlnus.com if you have any other questions. Call hours: 8am - 8pm CST Mon - Fri.
RETURNS
What is your return/exchange policy?
Our ultimate goal is your 100% satisfaction. If you’re not happy with your product for any reason you can return your merchandise within 90 days for a full refund. For merchandise returned after 90 days, we’ll apply the value to a future purchase (in that case, give us a call at 1-866-286-2858 and we’ll take care of it personally). Call hours: 8am - 8pm CST Mon - Fri.
SHIPPING
Do you have a quick reference for shipping options?
Sure do! Please see the table below or visit our Shipping Information page for additional details.
| SHIPPING METHOD | PRICE | EST. DELIVERY |
| Standard | Free | 4-7 Business Days |
| 2nd Day | $15.00 | 2-4 Business Days |
| Next Day | $25.00 | 1-2 Business Days |
Do you ship outside of the United States?
At the moment, we only ship merchandise within the United States (all 50 states including Alaska and Hawaii). We use FedEx as a delivery carrier in the United States.
Do you ship to APO/FPO boxes?
Currently, we are not shipping to APO/FPO boxes.
What shipping methods are available?
Customers may select from standard, 2nd day, and next day shipping via FedEx.
How much is shipping?
Standard delivery is $6.95, 2nd day is $15.00, and next day is $25.00.
What is the estimated delivery time for shipments?
Standard delivery is 4-7 business days, 2nd day is 2-4 business days, and next day is the 1-2 business days. Note: orders placed by 2 pm CST will ship the same day. Check out our Shipping Information page for additional info.
ACCOUNTS
Why create an account?
Obvious answer: because we’re big fans of our customers and want you to come back. Also, having an account really does make your shopping experience easier and faster. You can track and trace your orders, store addresses for faster billing and shipping, and view your previous order history. Plus, if you opt-in to emails, you’ll get the inside info on pre-sales, private events, and other goodies.
How do I create an account?
Simple. Click "Sign In" on the top of the screen, then fill in your name, email, and birth date. Create a password and you’re good to go.
What if I forget my password or log in?
If you have forgotten your password, please click on "Change your Password" in Your Account.
How do I update my address?
To update your address, click on "Address Book" in Your Account.
How do I view my order history?
If you have a user account, you can sign in and go to Your Account to check the status of your order by clicking on "Order History". Click on "View" to see the order details. If your order has shipped, you’ll get an email including the delivery tracking number.
OUR COMPANY
What does Li-Ning mean?
Li Ning is a Chinese gymnastic champion and entrepreneur who founded the Li-Ning brand. He won 6 medals in the 1984 Los Angeles Olympics, inspiring a nation with his innovative moves and game changing skills. Today, the Li-Ning brand follows in his footsteps by creating world-class sportswear that works with the body’s natural movements and inspires athletes of all levels. Want to know more? Check out Our Story for more info.
Are there Li-Ning Stores in my area?
We don’t have any physical locations in the U.S., yet…but we have top-secret spontaneous pop-up events in the works. If you’d like to find out about pop-up events and locations, please follow us on Twitter @Li_Ning_USA.
Are you hiring right now?
We’re always looking for talented folks to join our team. For more information on careers with Digital Li-Ning and open positions, visit our Careers page.
I love a certain product that’s been discontinued or only offered in China—can you help me get it?
We’re happy you found a product that you like! Drop us a line at customerservice@dlnus.com and let us know. We can’t guarantee we’ll carry it here, but we definitely take your feedback into consideration when we decide what to stock.
You don’t seem to have gear for my sport—what’s up with that?
We’re fans of just about every sport there is, so we’re always looking to expand the sports and activities we support. We’d love to get your feedback on which sport you’d like us to carry and why—email us at customerservice@dlnus.com to let us know. We can’t guarantee we’ll follow your recommendation, but your feedback will help us make our decision.
I don’t live in the U.S. or China—how do I get Li-Ning gear?
Unfortunately, we don’t currently ship outside of the U.S. If you’re interested in buying Li-Ning products outside of either the U.S. or Mainland China, please contact our partners at ccc.support@li-ning.com.cn
SPONSORSHIP
How do I get my team sponsored by Li-Ning?
Please send your request to sponsorshiprequests@dlnus.com. Be sure to include as much detailed information as possible. Keep in mind that due to the number of requests that we receive, we are unable to respond to every request. If your request is accepted, we will reach out to you.
PRIVACY
Your privacy is incredibly important to us. For more information, please see our Privacy Policy.
DISTRICT 798
What is District 798?
In the heart of Beijing, District 798 is where you will find China’s new creative class hard at work. District 798 is home to vibrant art galleries that show boundary-pushing sculptures, photography, and more. District 798 embodies the exclusive, out-of-the-ordinary products we offer our customers.
What does those symbols mean?
We want to make sure that you know as much about our products as possible, including when extended delivery times or sizing variations are present. So we’ve created icons to help you know immediately when something is unique about our products:
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means that this product is part of the exclusive District 798 category. |
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means that unfortunately, the expected delivery time for a product is longer than normal. Please expect 10-14 business days for delivery. |
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means that there is something unique about the sizing of these products. Please be sure to check out the fit guides on the page to ensure that you're getting the size that will work best for you. |
What's with the sizing?
Whenever you see this
What is the estimated delivery time for shipments on District 798 products?
It depends. Some products from District 798 have standard shipping times of 4-7 business days when sending via ground. However, wherever you see this icon
Is shipping still FREE for District 798 products?
YES! We’ve covered the additional shipping charges for any items in District 798 so that you can take full advantage of this exclusive product assortment.
Why did I receive two different confirmation/tracking emails for one order placed?
Some District 798 product is being fulfilled directly from our partners in Beijing. If you also purchased additional items, it may be fulfilled via our US distribution center and separate tracking and confirmation will be provided. Please note: Items may arrive separately. If you have questions, please contact our Chicago customer service center at 866-286-2858. Call hours: 8am - 8pm CST Mon - Fri.
Why do my boxes look different?
We are shipping products from different places in order to bring the most interesting and different gear to your doorstep. That means you may see differences in boxes and packaging—but don’t worry. The goods inside are always up to our high standards.
Can I return a District 798 item
Yes. Your 100% satisfaction remains our number one priority and if you’re not happy with your merchandise for any reason you can return the item(s) within 90 days for a full refund. For merchandise returned after 90 days, we’ll apply the value to a future purchase (in that case, give us a call at 1-866-286-2858 and we’ll take care of it personally). Call hours: 8am - 8pm CST Mon - Fri.
How do I return a District 798 item?
The same way you return any Li-Ning item. Please see our return policy for all the details.
I have a question that isn’t answered here, what should I do?
If you don’t see the answer you were looking for here, you can visit our online Customer Service page to submit a question, email us at customerservice@dlnus.com or call us at 1-866-286-2858. Call hours: 8am - 8pm CST Mon - Fri.